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Warranty Information


Warranty Period:

    1. Warranty for RAID systems: 3 years.
    2. Additional purchased accessories e.g. C1M, C2M, PCIe Host Bus Adapter (HBA), cable, FAN module and power supply module: 1 year

 

DOA (Dead on Arrival):

    1. A product is considered DOA (Dead on Arrival) if it shows defects upon its first use out of the box within 30 days of delivery.
    2. Please contact us or your reseller, provide a valid serial number, and send the DOA product back to Accusys.
    3. The DOA product will be replaced one to one with a new product immediately when there is stock.
    4. If the product happens to be out of stock, Accusys will send a test machine to you for use during the transition period, and send a new one to you immediately when it is available.
    5. Accusys will cover the freight caused accordingly.

 

RMA (Return Merchandise Authorization):

    1. After the DOA validity period, all defective products are considered as RMA
    2. Please contact us or your reseller, and provide a valid serial number. After receiving the RMA number provided by Accusys, please download and fill out the RMA form.
    3. Accusys will provide a quotation for service charges for each RMA product including replacement parts.
    4. Customers shall be responsible for the delivery cost for the defective products to Accusys, while Accusys will be responsible for the freight of return products.

 

Over Warranty RMA:

    1. Product that exceeds the warranty period will be charged USD60/ea as inspection fees.
    2. Accusys will provide a quotation for service charges and replacement parts for customer to decide whether to repair or not.
    3. Customer shall cover the freight caused accordingly.

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